Saturday, March 28, 2009

Lost your registration info? Please ask!

A Patent Grabber user in Israel must have lost his registration info. So when his copy of Patent Grabber reverted to "trial" status (maybe he moved it to a new computer), he purchased an upgrade again! What he should have done was send me an e-mail asking for his registration info. I have records of all registered users, so I do not have any problem with sending someone their registration info.

Long print time for downloaded patents?

I was recently contacted by a Patent Grabber user from Maryland who said that he was having problems printing downloaded patents. His specific problem was that each page was taking 30 seconds to print on his "fast printer." He was using Adobe Acrobat 7.0 Standard to print the patents. I asked him to send me a copy of a problem patent. While I am waiting for his response, I would like to know if anyone else has ever experienced this problem. Please let me know.

Blazing Dawn's new communication tool

Welcome to the Blazing Dawn Software blog! We will use this blog as our communications tool to alert you to issues, give you tips, and generally let you know what is going on with our software. So check back here every once in a while so that you can keep up to date.